of Quebecers aged 15+ are family caregivers
71% provide support to someone aged 65 or older.
Institut de la statistique du Québec, Québec Survey on Caregiver Health and Well-being 2024–2025KnowMediQ AI Care Concierge
AI-powered care coordination for what happens between visits.
KnowMediQ helps healthcare teams follow up with patients, understand what changed, coordinate next steps, and focus human attention where it matters most.
Why between-visit follow-up matters
The coordination burden is measurable.
Evidence from Québec and Canada illustrates the scale of the challenge for patients, families and care teams.
Canadian emergency department visits
were for conditions that could potentially have been managed in primary care.
Canadian Institute for Health Information, 2024spent on administrative tasks by Canadian family physicians
Canadian Medical Association & Canadian Federation of Independent Business, National Survey on Administrative Burden, 2026These figures describe healthcare-system context. They are not KnowMediQ outcomes or estimates of the impact KnowMediQ will produce.
Product demo
See the AI Care Concierge in action
A short product walkthrough showing how KnowMediQ supports follow-up, navigation, coordination, caregiver connection, and operational visibility between visits.
AI Care Concierge
One coordinated workflow. Six core capabilities.
01
Follow up
Engage patients through automated check-ins after important care moments, with multilingual capabilities expanding progressively as the product evolves.
02
Understand
Capture medication concerns, symptoms, barriers, questions, and outstanding needs.
03
Navigate
Help patients understand what comes next and move toward the appropriate service or next step.
04
Coordinate
Keep patients, care teams, and — with consent — authorized family caregivers connected around the care plan.
05
Escalate
Surface situations that may require human attention instead of burying them in fragmented workflows.
06
Summarize
Give healthcare teams a concise view of what happened and what still needs action.
Real product workflow
Built for real care workflows
Each view supports a connected part of the same between-visit workflow. All names and information shown are fictional demo data.
01
Priority patient overview
See which patients may require attention, with context and clear next actions in one view.
02
Configurable follow-up for different care moments
Structure follow-up pathways around the needs of the organization and patient journey — from post-visit outreach to medication and adherence support.
03
Secure caregiver and care-team communication
With patient consent, authorized family caregivers can stay informed and connected through a secure communication channel.
04
Operational visibility for teams and programs
Review activity, follow-up operations, and workflow visibility in one place. Dashboard values shown are product-interface examples, not company-wide outcomes.
Designed for the work behind follow-up
Less chasing. More focused follow-up.
KnowMediQ is designed to reduce the manual coordination work surrounding between-visit care — helping teams spend less time piecing together information and more time focusing on the patients who may need their attention.
Automate routine outreach
Structured check-ins reduce the need to manually contact every patient for routine follow-up.
Prioritize who needs attention
A single work queue helps teams identify which patients may require follow-up first.
Summarize context
Concise operational summaries help reduce the time spent reconstructing context across messages, check-ins and care interactions.
Keep next steps visible
Tasks, caregiver communication and follow-up actions remain connected within the same workflow.
KnowMediQ is designed to reduce coordination overhead associated with between-visit follow-up. Pilot validation will be used to quantify operational impact.
Caregiver connection
Bring authorized caregivers into the care workflow when appropriate.
With the patient’s consent, authorized caregivers can participate in secure communication, receive relevant care updates and stay connected to the next steps in the care workflow.
- Participation based on patient consent
- Secure communication within the care workflow
- Relevant care updates and coordinated next steps
Human oversight
AI supports the workflow. Healthcare professionals remain in control.
KnowMediQ helps organize follow-up, capture context, support navigation, and surface what may need attention. It supports care teams and workflows — it does not replace professional judgment.
Privacy & Security
Designed for trust across the care circle.
Healthcare coordination requires clear consent, appropriate access and accountable communication. KnowMediQ is being designed around these principles as the platform evolves.
Consent-based caregiver involvement
Authorized caregivers participate only with appropriate patient consent.
Role-aware access
Information and workflows should be available to the appropriate participants in the care circle.
Secure communication
Care-team and authorized caregiver communication should remain within controlled workflows.
Human oversight
AI-generated operational information supports workflows and does not replace professional judgment.
Healthcare organizations
See how the AI Care Concierge fits your setting
Current validation
What we’re validating now
Current settingSigned community-pharmacy pilot in Montréal.
The pilot is designed to help evaluate:
- Patient engagement with follow-up
- Follow-up completion
- Types of issues surfaced through the workflow
- Healthcare-team workflow usability
- Caregiver involvement where appropriate
- Operational coordination burden
The goal is to generate evidence from real workflows before making broader claims about clinical or operational impact.
FAQ
Questions about the AI Care Concierge
What is the KnowMediQ AI Care Concierge?
It is an AI-powered follow-up, care navigation and coordination platform designed to help healthcare teams remain connected to what happens between visits.
Does the AI Care Concierge replace healthcare professionals?
No. KnowMediQ supports follow-up and operational workflows, organizes context and surfaces situations that may need attention. Healthcare professionals remain responsible for professional judgment and care decisions.
How can family caregivers be involved?
With the patient’s consent, authorized family caregivers can participate in communication and coordination workflows and remain informed about relevant next steps.
Can follow-up programs be customized?
Follow-up pathways can be configured around different care moments and organizational workflows, such as post-discharge follow-up, new-medication check-ins and adherence support.
Does KnowMediQ support multiple languages?
KnowMediQ’s professional network currently includes professionals who collectively speak 7+ languages. The AI Care Concierge is being designed for multilingual patient and family engagement, with language capabilities expanding progressively as the product evolves.
Who is the AI Care Concierge designed for?
Initial use cases include community pharmacies, clinics and primary care, and patient support programs.
How can an organization explore a pilot?
Organizations can request a demo to discuss their workflow, patient population and potential pilot use case.
AI Care Concierge
Extend care beyond the visit.
See how KnowMediQ can help your organization stay connected to what happens between visits.